FordPass Connect Support & FAQs

FordPass Connect Support & FAQs

The New FordPass Connect modem and FordPass app enables you to interact with your car like never before. That’s because a range of connected services in your vehicle, and on your smartphone, work together to keep you effortlessly connected on every journey. Find out more about the FordPass Connect technology here.

Learn more about how to get the most out of FordPass Connect with our helpful how-to videos.

Video

  • How to add a VIN
  • How to add a Dealer
  • How to activate your FordPass Connect modem
  • How to make your car a Wi-Fi hotspot
  • How to use Live Traffic
  • How to use remote features


FAQs

Got a question? Chances are, someone’s asked it before. Below you’ll see the answers to the questions we’re asked most often.


Got more questions? Why not speak to our staff? Contact us below.


STAY ON TRACK WITH US.

FordPass Guides

FordPass Guides are always ready to give mobility advice when needed.

  • Explore the self help articles on AskFord.
  • Use the Chat feature and we will quickly reply.
  • One-touch dial will allow you to speak to someone directly.      

Want to download the FordPass app?

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Important Information

Imagery and information shown throughout this website may not reflect latest ROI specifications, colours may vary, options and/or accessories may be featured at additional cost and locations and vehicles used may be outside of the ROI. Ford policy is one of continuous product development. The right is reserved to change specifications, colours of the models and items illustrated and described on this website at any time. [†]Wi-Fi hotspot (up to 4G LTE) includes a complimentary wireless data trial for a limited time only that begins at time of activation. Afterwards, data bundles can be purchased from Vodafone. Please refer to their website for details of their data packages. To take advantage of the built-in Wi-Fi hotspot capability, Ford vehicles must come with the appropriate hardware, and a data plan is required. Data coverage and service is not available everywhere and terms of your data plan, including applicable message and data rates, may apply.

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